Professional Summary
Communication-driven, systems-minded professional with experience supporting high-reliability operations across multiple sites. Specializes in data interpretation, dashboard development, and workflow design.
Built dashboards and live data systems that contributed to an E-Mod reduction from 0.46 to 0.44, raised department resolution rates from 80% to 95%, and established a new 35% resolution rate for a team with no prior tracking. Tools recognized by national accreditation reviewers as among the most detailed and actionable they had encountered.
Bilingual: English and Spanish.
Expertise & Capabilities
Operations and Program Management
Project Coordination and Timeline Management
Multi-Site Operations Support
Cross-Functional Collaboration
Workflow and Process Mapping
Risk Identification and Corrective Action Documentation
Communication and Stakeholder Engagement
Stakeholder Communication
Briefing and Leadership-Facing Summaries
Training Material Development
Procedural/SOP Writing and Editing
Data, Dashboards, and Reporting
Data Interpretation and Trend Analysis
Dashboard Development
Automated Reporting Tools
Technical Data and Auditable Publications
Systems and Workflow
Document Control and Revision History
Incident Command
Training Materials
Technical and Operational Tools
Smartsheet
Microsoft 365 (Excel, VBA/Developer)
LMS (Articulate 360, etc.)
Document Versioning Systems
Education
Master of Professional Communication
Weber State University - Ogden, Utah
December 2026
Golden Key International Honor Society
Bachelor of Arts, Organizational Communication
Weber State University - Ogden, Utah
Emphasis: Training and Development
December 2024
National Communication Association Honor Society
National Society of Leadership and Success
Certifications
01
ABCP
Associate Business Continuity Professional
02
OSHA 511
Occupational Safety and Health Standards for General Industry
03
FEMA ICS/NIMS
IS-100
IS-200
IS-317
IS-700
IS-800
04
HERT / HERT-B Train-the-Trainer
Work Experience
Project Administrator
U of U Health
July 2023 - July 2026
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Emergency Preparedness Coordinator
U of U Health
August 2021 - July 2023
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Maintenance Engineer
U of U Health
September 2019 - July 2021
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Maintenance Technician,
promoted Team Lead,
Promoted Interim Shift Supervisor
Malnove Inc. of Utah
June 2015 - September 2019
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Special Education Aid
National Communication Association Honor Society
National Society of Leadership and Success
Bachelor of Arts, Organizational Communication
Weber State University - Ogden, Utah
Golden Key International Honor Society
Master of Professional Communication
Weber State University - Ogden, Utah